Other Information

Information on Required Documentation for Pet transport

For non-commercial travel, i.e. you must travel within 5 days (before or after) your pets, applicable to all inter-European transport

COMPULSORY ELECTRONIC CHIP – Identification of pets: All dogs, cats and ferrets must be identified with an electronic chip in accordance with ISO standards. This microchip must be implanted before or at the same time as the rabies vaccination.

RABIES VACCINATION – Pets traveling within the EU must be vaccinated against rabies. The vaccination must be administered by a licensed veterinarian and there is a waiting period before the animal can travel.

PET PASSPORT – Pets must have a European Pet Passport or an official veterinary certificate issued by a licensed veterinarian. The passport or certificate contains information about the animal’s identification, vaccinations and health status.

EU HEALTH CERTIFICATE – when traveling from outside the EU, pets may need an EU health certificate issued by a licensed veterinarian to confirm their good health.

TRAVEL TO THE UNITED KINGDOM – You must have ONE of the following documents to bring a pet dog, cat or ferret to Britain from a ‘Part 1’ (EU) listed country:

• A pet passport issued in a country listed in “Part 1”
• An Animal Health Certificate (AHC) issued in Great Britain within the last 4 months
• A pet passport issued in Great Britain before January 1, 2021
• A British pet health certificate
For commercial travel, different rules apply for traveling to the UK

TAPEWORM TREATMENT – Required for dogs traveling to England – A veterinarian must treat your dog for tapeworm and record it in the pet’s passport or health certificate each time you wish to bring it to Great Britain -Brittany (England, Wales and Scotland). The treatment must have been administered at least 24 hours and no more than 120 hours (5 days) before you entered Britain. Your dog may be refused entry or quarantined if you violate this rule.

COUNTRY SPECIFIC ANIMAL HEALTH REQUIREMENTS – Depending on the destination country within the EU, there may be additional health requirements for pets, such as treatment for certain parasites or specific vaccinations. It is advisable to check the specific requirements of the country of destination.

TRAVEL UNITED KINGDOM TO EUROPEAN UNION – Following Brexit UK Pet passports are no longer accepted, your pet must have an EU animal health certificate issued by an official State vet in the country of departure not more than 10 days before your pet arrives in the EU. (Please note that you can have upto 5 pets on one certificate).

If you journey originates in the United Kingdom and your pet as EU issued pet passport you can use it to travel from UK to EU.

Please Call Us to discuss your requirements

MINIMUM AGE FOR TRANSPORT – 18 weeks.

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Our Terms and Conditions

Booking and Deposit:

1.1.To secure a travel date for your pet transport, a non-refundable deposit of 20% of the total service cost is required. The deposit can be paid by electronic transfer.

1.2. The travel date is subject to availability and will be confirmed upon receipt of the deposit.

1.3. The deposit ensures that the necessary arrangements are made for the safe and comfortable transportation of your pet.

1.4. Where ferries are required to be booked an additional deposit may be required.

1.5. If a ferry is required and allocation will have been made in your booking, in the event that a ferry is booked late or during peak periods a supplement may be required ( the difference between the actual price and the allowance made in your quote).

Payment of Balance

2.1. The remaining balance of 40% is due 48 hours prior to the scheduled departure of the chauffeur.

2.2. Failure to make the payment within the specified timeframe may result in the cancellation of the booking, and the deposit will be forfeited.

2.3. The final 40% of the balance is payable upon collection of your pet, by electronic transfer, to the designated account provided by the pet transport service.

2.4. Currency, the payment currency will be indicated in your quote ( normally GBP or Euros) you can pay in various currencies but the total paid must balance in the quoted currency.

2.5. We can accept payments in Euros or GBP via bank transfer ( IBAN) card payments in Euros via a weblink, other currencies via Paypal.

Cancellations and Refunds:

3.1. In the event of a cancellation by the customer, the deposit paid is non-refundable.

3.2. Cancellations made less than 48 hours prior to the scheduled departure will result in the forfeiture of the full service cost.

3.3. The pet transport service reserves the right to cancel or reschedule the transport due to unforeseen circumstances. In such cases, the customer will be offered an alternative travel date or a refund of the deposit.

Responsibilities and Liability:

4.1. The pet owner is responsible for providing accurate and up-to-date information regarding the pet’s health, vaccination records, and any special requirements.

4.2. The pet transport service will all make reasonable efforts to ensure the safety and well-being of the pet during transportation.

4.3. The pet owner acknowledges that transportation carries inherent risks and agrees to release the pet transport service from any liability arising from injury, illness, or loss of the pet during the transport, except in cases of negligence by the service.

4.4. The pet transport service is not liable for any delays caused by factors beyond their control, such as traffic conditions, ferry and tunnel delays or adverse weather conditions.

Governing Law and Jurisdiction:

5.1. These terms and conditions are governed by and construed in accordance with the laws of European Union and United Kingdom, depending on the point of departure.

5.2. Any disputes arising from the pet transport service shall be subject to the exclusive jurisdiction of the courts of European Union and United Kingdom, depending on the point of departure.

Luggage Allowance:

6.1. The welfare of the pets is foremost and allowing an air stream to them is paramount. Luggage will be restricted to 1 carry on case and one suitcase per person uless pre arranged with execpets.

6.2. Additional luggage will be charged at £50 -£100 depending on volume and weight and must be pre arranged in advance.

Waiting times and delays:

Customer lead waiting times and delays: 7.1. We will allow up to 2 hours free waiting time thereafter a charge of £20 per hour will apply, if overnight more than 8 hours a hotel charge of £100 will apply. 7.2. Deviations to routes will incur additional charges if exessive. Delays at borders due to incorrect paperwork will be charged at the above rate.

Animal Welfare:

8.1. Animals that are unwell, heavily pregnant, or aggressive cannot not be transported by the company unless with the owners

8.2. Sick pets will not be transported at all.

8.3. We will not transport drugged pets even if administered by a professional vet unless a letter is provided by the vet and we are assured of the pets well being.

8.4. We reserve the right to abort a transport if a pet proves to be aggressive during the journey.

Human Passengers:

9.1. Charges for transportation are for pets only, owners travel free of charge upon request.

Social Media and Online presence

10.1. We may from time to time post photographs of your pet whilst it is in our care of social media and our website. However we will only disclose approximate locations and not personal information, if you do not want us to use such Photogarphy please send a message prior to the stated departure date

By making the deposit payment, the customer acknowledges that they have read, understood, and agreed to the terms and conditions outlined above.

Frequently Asked

Can I travel with my pets?

Yes, we can take up to 2 adults with your pets

I have two dogs and three cats, can you transport them?

Yes we can, up to 5 pets from the same family

What European countries do you cover?

We cover all of France the EU, some other European countries including the UK, Mediteranean Islands and the Canary Islands. Do contact us to discus your specific requirements.

I am confused about the paperwork? Will you help me?

es, our office team will advise you on the correct paperwork and verify your documents before travel.

Is the transport exclusively for my pet?

Yes, we only transport the pets of one family at a time.

Can I track the progress of my pets journey?

Yes, we can give you access to the GPS tracker on board the vehicle.

My pet as special medical needs?

Not a problem, call us to discuss the specifics, our drivers are trained to administer medicines orally in dogs and cats.

My pet as special dietary needs?

On the journey we provide food and water, however if your pet as special dietary requirements, you are welcome to provide any special foods and or favorite brands at the appropriate time.

Can you transport my micro pig?

We would love too! Unfortunately we are nor licensed to carry hoofed animals ( pigs, goats, horses, etc)

I have received a quote from another transporter and you are more expensive?

We would remind you that there are many unscrupulous operators out there! not properly insured, not licensed in the EU carrying a multitude of pets to different locations.